Very Good Group is looking for a motivated individual with technical background to join our dynamic team.
This is a one-of-a-kind rare opportunity to start your career in Tech with a stellar team working on the high-demanded product. You will work in a true Silicon Valley environment with one of the most innovative companies in Fintech and Security industries. The position offers shoulder to shoulder work with the company founders, coaching and mentoring by the industry’s brightest minds who will help you develop and challenge your technical skills.
— Great opportunities to bootstrap your career in IT;
— Stellar career growth options;
— Environment that forces you to grow professionally in a Software Engineer, lightning-fast;
— Team of outstanding engineers to work with and learn from;
— World-famous customers;
— Top VC backed product;
— Competitive compensation and fair bonus structure;
— Paid lunches and yummy cookies.
We are developing a secure data system used by high profile companies in FinTech. So, as a Support Engineer you will be the first person to respond on the requests of our Clients and handle the cases to a satisfactory resolution. Also, the work scope includes:
— Receive inbound requests through phone, web, email or other means;
— Analyze, repost and resolve customer issues;
— Track tickets until successfully resolved;
— Document all the requests and solutions;
— Work closely with the Customer Success and the Engineering team ensuring strong customer satisfaction;
— Escalate/elevate the requests to the next level when the case is complex;
— Be willing to work on the “on call” basis in afterhours.
— 1+ software development experience (java, python or other backend technology);
— Understanding of the HTTP protocol;
— Strong personal commitment to quality service;
— Solid software troubleshooting skills;
— Outstanding technical communication skills;
— Good verbal and written English;
— Time management skills.