Customer Support Manager (German, English) (вакансія неактивна)

Job Description:

👋 We’re looking for a new colleague to join our Customer Support team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

What you’ll do:

• Communicate with customers via email, chat, phone, and other channels.
• Answer questions about products and services.
• Assist with technical, financial, and general support issues.
• Escalate complex cases to other departments and keep customers informed.
• Report website errors or issues.
• Translate and localize content for the website.

Work Schedule:

• Floating, rotational work schedule.
• 5 working days per week.
• 2 floating days off per week.
• Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Our Expectations:

• Proficiency in German and English (B2+ level, written and spoken).
• 1 year of customer support experience (preferred).
• Personal laptop (for remote work abroad; equipment provided in Ukraine).
• Strong communication skills, stress resilience, and the ability to learn quickly.
• Confident PC user, ability to handle large volumes of information.
• Knowledge of Zendesk, Magento is a plus.

We Offer:

• Competitive salary.
• Paid training and supervisor support.
• Career growth and professional development opportunities.
• Friendly team and corporate events.
• Paid vacation and social package.
• Remote work format.

Why us?

We create a modern environment where knowledge, teamwork, and openness are valued. If you enjoy helping people and want to grow together with the company, we’d love to have you on our team!

📩 Please send your CV with your expected salary and level of English and German proficiency..

We will contact candidates who are invited to the next stage of the selection process.

About VEN Commerce Ltd

Ven Commerce Ltd. is a dynamic and innovative international company with offices in the USA, Israel, and Ukraine. Our mission is clear: to amplify the online presence of consumer brands and retailers worldwide.

Trusted by successful retailers across the USA, Canada, Europe, and beyond, Ven Commerce improves every aspect of the e-commerce landscape. From marketing innovations to seamless technology integration, we optimize every phase of online retail, empowering our clients to thrive in the digital marketplace.