Technical Support Engineer (вакансія неактивна)

Cronica — a blockchain-based platform for generation, authentication, and retrieve programmable documents securely.
Looking for a Technical Support Engineer — candidate will be working with security and customer operation teams.
Great opportunity to obtain deeper DevOps and Technical skills.

We are seeking a Technical Support Engineer candidate who is both deeply technical and customer-friendly, seeing a problem through to resolution, understand IT environments across heterogeneous operating environments. You have to be comfortable speaking with security and customer operation teams.

What You’ll Need:
— Good English writing and speaking skills
— 2+ years of customer support, technical support, system administration, or related customer-facing role
— Understanding of various os, Linux is preferable
— Have a passion for solving customer issues and advocating for their success
— Ability to learn new technologies quickly
— Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
— Theoretical understanding of Blockchain
— Basic skills in HTML/CSS
— Understanding Docker and Kubernetes (basic)

Desired Qualifications:
— Experienced with troubleshooting web applications
— Understanding of REST API and Postman
— Experienced with browser developer tools
— Experienced with AWS, including Cloudwatch
— Experienced working with security applications such as AV, VPN, Firewall, proxy

What we offer:
— Flexible hours (remote work is possible)
— Training&Development compensation (50%)
— Direct exposure to c-level management
— Medical insurance
— Paid vacation, sick days and Ukrainian national holidays

Interview steps:
— HR interview
— Interview with tech-lead and PM (1 — 1,5 hour)

Responsibilities:
— Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution
— Analyzing logs and working side by side with engineers finding issue clues
— Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
— Serve as an internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
— Collect information and document bugs with Engineering for product issues that are impacting customers
— Create a process or troubleshooting documentation in the support knowledge base

About us:
Cronica is a blockchain-based platform that enables banks and institutions to generate, authenticate, and retrieve programmable documents securely. It replaces an imperfect system — of physical authentication, susceptible to mishandling and misuse — with a secure and scalable platform.
Built on cutting-edge technologies as Quorum Blockchain, Kubernetes, Docker.

Cronica’s main benefits are:
— Secure and Transparent. Cronica combines the security of a vault with the ease and convenience of a website, for a safe, transparent, and uncompromised document authentication;
— Integrated. Cronica is fully integrated and modular. Built on the blockchain, it provides programmable document authentication with permission-based access to any existing infrastructure;
— Cost reducing. Cronica drastically reduces the administrative burden of document generation, authentication, and retrieval, and minimizes the possibility of human error(i.e., documents cannot be lost or mishandled).
— User-Friendly. Cronica streamlines the document authentication process, removing unnecessary hurdles with a fast and straightforward UI. Documents are instantly retrievable through their unique ID or QR code.