Valtech is a global business transformation agency delivering innovation with a purpose. We enable clients to anticipate tomorrow’s trends and connect more directly with consumers across their digital and physical touchpoints while optimizing time-to-market and ROI. You probably already know us better than you think.
28 червня 2022

L2 Technical Engineer (вакансія неактивна)

за кордоном, віддалено

The opportunity

We are looking for a L2 Technical Support Engineer to join our growing global team. You will work with our numerous international projects. It’s an excellent opportunity to improve knowledge of the different technologies and approaches that belong to modern-day MACH architectures (Microservices API-First, Containers, and Headless).

The Ideal Candidate

— Computer science related degree or equivalent work experience;
— Experience in technical application support on server-side systems (ERP, Commerce, CMS, transactional systems, etc), understanding of how to analyze and debug technical application problems;
— Good problem-solving skills;
— Fast and self-learning skills;
— Upper-Intermediate English level;
— Ability to quickly learn new skills and technologies;
— Knowledge of and experience with the ITIL framework;
— Familiarity with ITSM systems (Valtech uses Jira Servicedesk);
— Basic programming skills, able to read and diagnose program code;
— Strong deductive logic skills;
— Experience to use monitoring systems, such as Dynatrace, Grafana / Prometheus, Zabbix, New Relic, Datadog, AWS Cloudwatch, and Azure Monitoring for diagnostics;
— Conceptual understanding of distributed architectures with multiple layers.

The Role

— Incident and technical request tickets resolution and update in Jira/SNOW/other tools via SLA;
— Provide proper investigation of ticket;
— Problem/bug identification and diagnosis;
— Create and update technical support documentation;
— Create Knowledge Base articles;
— Escalate issues appropriately;
— Investigate and fix bugs based according to priorities.
— Periodic 24/7 work with multicultural distributed team (with additional bonuses)
As a consultant and as a binding part between developers and our clients you are expected to develop expertise both in technology and the means to communicate complex concepts and rationale to non-techies. We’ll encourage and support this with frequent opportunities to share ideas internally. We also have consultants who frequently deliver at regional, national and global conferences.

What Balance Means to Us

— 20 working days of vacation;
— sick leave (up to 20 days a year);
— unpaid leave (up to 20 days a year);
— exceptional days off (2 days);
— private entrepreneur leave (2 days).