We are ITernal Group, a reliable and reputable IT company that specializes in complex software solutions, the one company established by merging 3 companies into one single organization in 2019. Every one of our individual companies had a background in different industries and technologies. The oldest of companies was founded in 2004.
19 квітня 2024

Senior Business Systems Analyst (вакансія неактивна)

за кордоном, віддалено

UST Global® is looking for a Senior Business System Analyst.

The client is an independent consumer cooperative engaged in grocery stores, florists, travel agencies, post offices, and pharmacies.

Project duration — 2 months with further possible extension.

Location — Ukraine, Poland.

Skills: Business Analysis, Design Thinking, Documentation, Organization, Facilitation, and Communication.

Key Responsibilities:

  • Customer Journey Documentation: Develop detailed documentation of customer journeys at both Level 0 (L0) and Level 1 (L1), highlighting key interactions and touchpoints.
  • Business Capabilities Mapping (L0/L1): Collaborate with stakeholders to map out business capabilities, ensuring alignment with strategic objectives.
  • Value Stream Documentation: Document value streams to identify and optimize the flow of value through various processes and systems.
  • Application Rationalization Support: Assist in the rationalization of application portfolios to ensure they meet current and future business needs.
  • Pain-Point Elicitation: Elicit pain points from stakeholders through interviews, workshops, and other elicitation techniques. Document these pain points for further analysis.
  • Solution Development: Work closely with solution architects to provide potential solutions to identified pain points, leveraging insights from customer journey mapping and business capability analysis.
  • Rapid Ideation Facilitation: Utilize tools like Mural.co or similar for rapid ideation sessions, helping to foster creativity and innovative thinking among team members.
  • Collaborative Teamwork: Engage with various team members across departments to ensure collaborative and cohesive project outcomes.
  • Mentorship: Coach and mentor junior members of the team, providing guidance and support to enhance their professional growth and effectiveness.
  • Reporting: Deliver comprehensive status reports to update stakeholders on project progress and align on future directions in a timely manner.


  • Proven Experience: Extensive experience as a Business Systems Analyst, particularly in environments utilizing Design Thinking to address complex business challenges.
  • Technical Skills: Proficiency in business analysis, documentation, organization, facilitation, and advanced communication techniques. Experience with tools like Mural.co for ideation and collaboration.
  • Leadership and Mentorship: Experience in leading project teams and mentoring junior staff to foster skills development and professional growth.
  • Communication: Exceptional interpersonal and communication skills, capable of effectively negotiating and persuading others, as well as presenting ideas to various audiences.
  • Analytical Skills: Strong analytical and problem-solving skills, with a proven ability to think strategically about how to create business-led solutions.
  • Flexibility: Must be adaptable to working in different time zones to cater to the needs of the UK-based team
  • At least Upper-intermediate English level

We offer:

  • Flexible schedule and opportunities to work remotely (8 hours workday);
  • Friendly professional staff and warm atmosphere;
  • The environment where you can implement your ideas;
  • Paid vacations and sick leaves;
  • Medical insurance;
  • Opportunity to work remotely;
  • Participation in educational activities and thematic conferences;
  • Team parties and corporate events.