We are ITernal Group, a reliable and reputable IT company that specializes in complex software solutions, the one company established by merging 3 companies into one single organization in 2019. Every one of our individual companies had a background in different industries and technologies. The oldest of companies was founded in 2004.
5 квітня 2024

Account manager / Account Executive

віддалено

Requirements:

  • English level — upper intermediate at least
  • Experience in the IT outsourcing industry
  • 3+ years of experience in Account Management
  • Experience in working with international customers
  • Desire to build a long-term and strong partnership with clients
  • Customer-centric and result-oriented person
  • High level of responsibility
  • Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
  • A supporter of the win-win approach
  • Understanding of software development
  • Understanding of Agile methodology

Responsibilities:

  • Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
  • Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
  • Build strategy plans for the collaboration with clients
  • Conducting regular quarter strategic meetings with clients
  • Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction
  • Sending time reports to clients and invoices
  • Managing all financial and organizational questions
  • Controlling accounts receivables and collecting overdue debt
  • Documents management
  • Working with CRM, Jira, Confluence
  • Follow and improve the existing organizational processes in the team
  • Help with the organization of clients’ workshops and team-building events with them
  • Upsales to clients

We offer:

  • Communication with clients from all over the world
  • An opportunity of rising to interesting challenges with international business cases for professional and personal growth
  • Working in a team of professional enthusiasts
  • Professional and career opportunities
  • Flexible schedule
  • Work from home, or office in the Kyiv center
  • Paid vacation and sick leaves
  • Health and life insurance
  • Sports compensation
  • Impressive corporate database for education and self-education
  • Business trips in Ukraine and abroad
  • The environment where you can implement your ideas
  • Friendly professional staff and warm atmosphere
  • Team parties and corporate events
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