Account Manager (Сlient Success Manager) (вакансія неактивна)

UST UA is looking for an experienced Client Success Manager to join us.

Location: Ukraine (please note that business trips abroad are expected).

Requirements:
• English level — upper intermediate at least
• Experience in the IT outsourcing industry
• 3+ years of experience in Account Management
• Experience in working with international customers
• Desire to build a long-term and strong partnership with clients
• Customer-centric and result-oriented person
• High level of responsibility
• Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
• A supporter of the win-win approach
• Understanding of software development
• Understanding of Agile methodology

Responsibilities:
• Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
• Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
• Build strategy plans for the collaboration with clients
• Conducting regular quarter strategic meetings with clients
• Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction
• Sending time reports to clients and invoices
• Managing all financial and organizational questions
• Controlling accounts receivables and collecting overdue debt
• Documents management
• Working with CRM, Jira, Confluence
• Follow and improve the existing organizational processes in the team
• Help with the organization of clients’ workshops and team-building events with them
• Upsales to clients

We offer:
• Communication with clients from all over the world
• An opportunity of rising to interesting challenges with international business cases for professional and personal growth
• Working in a team of professional enthusiasts
• Professional and career opportunities
• Flexible schedule
• Work from home, or office in the Kyiv center
• Paid vacation and sick leaves
• Impressive corporate database for education and self-education
• Business trips (Ukraine and abroad)
• The environment where you can implement your ideas
• Friendly professional staff and warm atmosphere
•Team parties and corporate events

We’re grateful for your interest in joining us. Kindly note that only applicants whose experience and qualifications most closely align with the role will be contacted for the next steps. Thank you for your understanding!