Who we are: We are a technology consultancy and software development company that provides top-notch engineering solutions, helping product teams for Israeli and US Start-ups
Currently Uptarget.co is working in two main directions: building dedicated teams for Israeli and US start-ups and providing consulting in software product development.
4 грудня 2025
Technical Operations Manager / Technical Support (вакансія неактивна)
Черкаси, за кордоном, віддалено
UPTARGET is seeking a motivated Technical Support Specialist to support our customers, maintain internal tools, and assist the engineering team by investigating, reproducing, and documenting technical issues. This role requires working afternoon and evening hours
Responsibilities:
- Provide daily support through our Customer Success channels.
- Manage and maintain internal administration tools and dashboards.
- Handle ticket triage, prioritization, and follow-up.
- Investigate reported issues: reproduce bugs, analyze logs, and gather details.
- Create clear, actionable bug reports for the development team when issues can’t be resolved on the spot.
- Perform basic troubleshooting and guide customers through solutions.
Requirements:
- 3+ year of experience in technical support or software development.
- Understanding of web technologies (APIs, logs, HTTP requests, databases).
- Ability to troubleshoot, analyze root causes, and clearly document technical findings.
- Intermediate+ level of English.
- Reliability in working US-aligned shifts.