— Excellent written and verbal communication skills in English
— Good understanding of Information Systems at the user and corporate level
— Good problem-solving skills
— Good client-facing skills
— Salesforce ServiceCloud, Helpshift knowledge is an advantage
— Experience in B2C product support
— Familiarity with tolling industry or mobile app support
— Additional language proficiency in Spanish a major plus
— IT CSR background
4 working days + 4 holidays cycle
Evening and night shifts
— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to work remotely
— Paid vacation (20 working days) and sick leaves
— VIP Medical insurance
— English speaking club with native speaker
— Provide daily support via chat and email to users of mobile app technology including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction.
— Perform back office tasks such as processing transaction disputes, rejected transactions, responding to social media, app store reviews and customer feedback.
— Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management.
— Contribute to the improvement of documentation, such as Standard Operating Procedures and training manuals and troubleshooting procedures.
— Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
— Maintaining a positive, empathetic and professional attitude toward customers at all times.
Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C).
The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture and DevOps best practices.
Come along for the ride!
We’re always looking for passionate, game-changing people to join our team of innovators. Drop us a line if you think you’re the right fit.