Our Mission We think the open road should be just that, open. Not riddled with the uncertainty of the fastest or least costly route, confusing toll prices or payment options, and unknown final costs. So we decided to do something about it. Uproad exists to put you back in the driver’s seat.
2 июня 2021 Первая работа

L1 Customer Support Representative

Киев, удаленно

Необходимые навыки

— Excellent written and verbal communication skills in English
— Good understanding of Information Systems at the user and corporate level
— Good problem-solving skills
— Good client-facing skills

Будет плюсом

— Salesforce ServiceCloud, Helpshift knowledge is an advantage
— Experience in B2C product support
— Familiarity with tolling industry or mobile app support
— Additional language proficiency in Spanish a major plus
— IT CSR background

Предлагаем

Schedule:
4 working days + 4 holidays cycle
Evening and night shifts

— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to work remotely
— Paid vacation (20 working days) and sick leaves
— VIP Medical insurance
— English speaking club with native speaker

Обязанности

— Provide daily support via chat and email to users of mobile app technology including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction.
— Perform back office tasks such as processing transaction disputes, rejected transactions, responding to social media, app store reviews and customer feedback.
— Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management.
— Contribute to the improvement of documentation, such as Standard Operating Procedures and training manuals and troubleshooting procedures.
— Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
— Maintaining a positive, empathetic and professional attitude toward customers at all times.

О проекте

Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C).
The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture and DevOps best practices.

Come along for the ride!
We’re always looking for passionate, game-changing people to join our team of innovators. Drop us a line if you think you’re the right fit.

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