Community Manager (вакансія неактивна)

Unstoppable Domains is seeking a Community Manager to interact directly with our community and get them excited about blockchain domains. Strong understanding and profound knowledge of blockchain technologies are highly required.

Requirements:
1+ years of experience in Community Management or Customer Success
Strong written/verbal communication skills
High attention to detail
Ability to manage a large number of tasks per day
Familiarity with blockchain technology

What we offer

A full-time job at a growing ambitious company under US team management with a stellar execution track record.
An exciting environment with the mission to disrupt the industry.
Entering a promising startup early on and working alone top entrepreneurs.
A challenging job where you can learn and grow.
Salary $ 2500-3000

Description:
As a Community Manager, you will answer questions, share information resources, create support tickets for support engineers to complete, and follow up with customers to ensure their issues are resolved. You will communicate with customers primarily on Telegram, but also over email, Twitter DM, and other channels. Community Managers will work in shifts so that someone is monitoring the community 24/7. Your goal is to assist, educate, and excite every member of the community.

Responsibilities:
Communicate directly with customers on Telegram, Twitter, DM, email, and other channels — answer questions, resolve issues, make them happy
Create support tickets and work with Support Engineers to ensure a great customer experience
Monitor conversations in Telegram and guide the conversation towards learning and positivity
Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology

Unstoppable Domains is a rising US startup, launching domain names on blockchain technology. The domain names can be used for both payments and websites. A domain name can’t be taken down by the players that typically participating in the domain name system. Hence, the name Unstoppable Domains. Another value is that It can replace your cryptocurrency addresses with one single human-readable name.

The startup is backed by one of the leading US VC firms — Draper Associates, having offices in the US and Ukraine.