United Tech is looking for a Support Moderation Manager who will be responsible for reviewing content to ensure it adheres to established community guidelines. You will review both graphic and text content. You will be handling sensitive, complex user-facing issues to protect the platform and keep users safe.
About our product: A highly loaded web platform for people from the Tier-1 region who want to make friends, meet new people, and communicate safely. The product is already in production and has more than 500,000 users. If you want to be a part of the social networking industry, learn more about this role and see what else we offer.
About your key responsibilities and impact:
- Handle customer requests in a timely manner, provide appropriate solutions and troubleshooting alternatives
- Communicate effectively with users who may have varying degrees of technical expertise
- Empathy when dealing with user complaints and concerns, and be able to determine and escalate cases for investigation of technicians
- Correspondence with partners
- Reviewing photos, messages, and live streaming content according to the social networking policies, workflows, and targets, which may include violent, political, profane, or otherwise disturbing content
- Upholding a high standard of accuracy and quality while fulfilling job responsibilities
- Generating reports on completed tasks
- Making suggestions for efficiency improvement
- Cooperation with the moderation team and other members regarding content
- Reporting to Head of Support & Moderation
- Excellent verbal and written communication
- Previous customer support experience required
- Experience in customer support role in IT company is preferred
- The ability to adapt to change
- Ability to quickly absorb and make use of new information
- Detail-oriented and attentive
- Perseverance, readiness for monotonous work with a large amount of content
- Willing to work night shifts
- Basic skills in Word, Excel, and Google Documents
- English — Upper-Intermediate or higher
- Team player: You will need to be able to work collaboratively with other support representatives, as well as moderators and product managers to provide the best possible customer experience
What we offer:
- Comfortable working environment. You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools.
- Highly-skilled team. We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle&Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.
- Personal impact and ambitious goals. Our products are in top positions in their categories on App Store and Google Play. We’re free to implement our ideas and directly influence products, cherishing our users. So you can make your direct impact on fast-growing products with a multi-million audience.
- Investment in the future. The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.
- Care and support. We maintain a human-to-human approach and care for our teammates’ safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave,100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch, and relocation options.
- Intro call with a Recruiter
- Test task
- Interview with the Hiring team
- Final Interview
- Reference check
Together, we’re a passionate team united by a founder’s mentality, result orientation, trust, and constant desire to improve. Join us, and your work will be seen by millions of people worldwide.
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