Support Engineer (вакансія неактивна)

The team in Ukraine has been working since 2016, it includes 16 professionals in their field working with clients Worldwide.

We offer the market Iconduct Self Service Integration Platform, which integrates between various custom information systems.

The platform consolidates the data of all required business applications into a single dashboard that can operate as a cloud service, on-premises, or hybrid solution.

The solution uses advanced AWS technologies.

The uniqueness of Iconduct Self-Service Integration Platform lies in its flexibility and the possibility of additional customization for the needs of a particular company.

Product stack: ASP.NET, JavaScript, MVC and SignalR, relational DB. Microservices

We are looking for a skilled and motivated Support Engineer to join our team and contribute to the development and maintenance of our cutting-edge Integration Platform as a Service (iPaaS).

In this role, you will work closely with cross-functional teams to design, implement, and maintain integrations that meet our customers’ dynamic business needs.

Your day-to-day activities will include:

• Provide Tier 1-2 technical support via tickets, chats, and web conferences;
• Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customers’ processes;
• Deployment and support of the IConduct system on a customer’s remote infrastructure;
• Collaboration with R&D and Delivery teams to ensure relevancy and top quality;

Requirements:

• ≈1 year experience in Technical Support in a software company;
• Knowledge in SOAP, and REST web services;
• Knowledge in SQL (MS SQL, MySQL, Oracle, PostgreSQL);
• Administrative knowledge of Windows Server OS (both local and cloud: Azure/AWS);
• Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.;
• Good command of English (intermediate or higher);
• Strong analytical, diagnostic, and problem-solving abilities.

We consider a plus:

• Bachelor’s degree in computer science, information systems, or a related technical field;
• Experience with Salesforce, NetSuite, Priority, and other ERP/CRM systems;
• Basic knowledge of C# and .Net;
• Experience with ZOHO Desk and Intercom customer service software;
• Experience in troubleshooting cloud products or working in a SaaS/PaaS environment;
• Good understanding of software development process and approaches.

We offer:

• A collaborative and innovative work environment.
• Opportunities for professional growth and learning in the fast-evolving iPaaS domain.
• Exposure to diverse technical challenges and the chance to work with industry-leading technologies.