Unicheck is a major tech project of the P1K Startup accelerator. Its powerful, AI-driven plagiarism checker has already become a #1 choice for more than 1M individuals, corporate and educational institutions worldwide.
12 августа 2019

Customer Success Manager

Киев

Необходимые навыки

— Experience in customer success management in the technology industry
— Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
— Technical aptitude and ability to learn software programs
— Strong customer relationship management and solution development skills
— Strong communication and presentation skills with a high degree of comfort
— Problem solving mentality leveraging internal and/or external resources, conflict resolution
— English language — Аdvanced

Будет плюсом

— Knowledge of customer service practices
— Knowledge of technologies such as, development process, IT networking, internet technologies
— Experience with Customer Relationship Management (CRM) software such as, Zoho CRM
— Experience with Jira and write technical tasks (bugs)

Предлагаем

— Career growth opportunity
— Paid vacation, sick leaves and national holidays
— Free English classes
— Young and friendly team
— Close-knit family atmosphere
— Flexible working hours
— Comfortable and modern office

Обязанности

— To provide Technical and Product Support (report bugs, write technical tasks, work with Jira, task and time management and other)
— To create and establish customer success programs (practices) that deliver positive results
— To understand the industry and customer ecosystem in details
— To deliver, measure and achieve high-level of customer satisfaction with Unicheck
— To provide timely and accurate reporting of improvements, bug fixes and other information about product to Customers, Business Development, Support, Marketing teams
— To collaborate with Product Management, Marketing, Support Dep and other functions to help customers, resolve their problems with the companies product and transform the customer experience

О проекте

Why join Unicheck

If you are proactive, adaptable, eager to learn, and empathetic type of person, come join our team:

Ever-growing project Unicheck is a community-driven product, which forces its constant progress in accordance with users’ needs and demands. Thus, our development team keeps getting new, challenging tasks to implement.

Integrations with market leaders Unicheck is a popular anti-plagiarism solution that is already integrated into the world’s leading learning and business management services like Canvas, Moodle, Schoology, Blackboard, BrightSpace, NeoLMSб, Google Docs, Google Classroom, etc.

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