— Fluent English
— Fluent Ukrainian and Russian
— Intermediate to Advanced Spanish will be a plus
— Previous experience in customer support or sales will be a plus
— Excellent Communication skills
— Good typing skills
— Analytical & Research skills
— Compensation in USD equivalent
— Paid training and trial period
— Day/Evening/Night shifts (Mon-Fri:
— 2 days off per week
— Comfortable office near metro Pochaina
— Friendly and creative atmosphere
Important:
As we are a young and fast growing company, we may switch to the full 24/7 support in future.
Be ready to work 8 hours per day on average.
— Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails-tickets, live chat and calls)
— Becoming a product expert
— Ensuring customers’ satisfaction
— Communicating with developers (and other departments) during investigation of client’s cases reported on Jira
— QA — investigation/reproducing of client’s issues
— Covering additional tasks on Demand
— Working in shifts (day/night/morning)
If you are proactive, adaptable, eager to learn, and empathetic type of person, come join our team.
Why join Unicheck:
Ever-growing project
Unicheck is a community-driven product, which forces its constant progress in accordance with users’ needs and demands. Thus, our development team keeps getting new, challenging tasks to implement.
Integrations with market leaders
Unicheck is a popular anti-plagiarism solution that is already integrated into the world’s leading learning and business management services like Canvas, Moodle, Schoology, Blackboard, BrightSpace, NeoLMS, Google Docs, Google Classroom, etc.