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Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners.
9 вересня 2019

Customer Support Manager (вакансія неактивна)

Київ

Необхідні навички

— Fluent English
— Fluent Ukrainian and Russian
— Intermediate to Advanced Spanish will be a plus
— Previous experience in customer support or sales will be a plus
— Excellent Communication skills
— Good typing skills
— Analytical & Research skills

Пропонуємо

— Compensation in USD equivalent
— Paid training and trial period (1–3 months)
— Day/Evening/Night shifts (Mon-Fri: 09–16, 16–23, 23–09, Weekends: 15–23)
— 2 days off per week
— Comfortable office near metro Pochaina
— Friendly and creative atmosphere

Important:
As we are a young and fast growing company, we may switch to the full 24/7 support in future.
Be ready to work 8 hours per day on average.

Обов’язки

— Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails-tickets, live chat and calls)
— Becoming a product expert
— Ensuring customers’ satisfaction
— Communicating with developers (and other departments) during investigation of client’s cases reported on Jira
— QA — investigation/reproducing of client’s issues
— Covering additional tasks on Demand
— Working in shifts (day/night/morning)

Про проєкт

If you are proactive, adaptable, eager to learn, and empathetic type of person, come join our team.

Why join Unicheck:
Ever-growing project
Unicheck is a community-driven product, which forces its constant progress in accordance with users’ needs and demands. Thus, our development team keeps getting new, challenging tasks to implement.

Integrations with market leaders
Unicheck is a popular anti-plagiarism solution that is already integrated into the world’s leading learning and business management services like Canvas, Moodle, Schoology, Blackboard, BrightSpace, NeoLMS, Google Docs, Google Classroom, etc.

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