— English (advanced level);
— 2+ years experience in managing medium
— previous experience as support agent (front-line);
— excellent communication skills;
— excellent writing skills;
— you know how to make both your clients and your team happy and satisfied.
— previous experience in igaming industry (or similar platforms);
— german or any other language;
— cutting-edge worldwide recognizable product
— friendly environment
— office in downtown
— paid vacation (20 working days) and sick-leave
— all benefits and perks working in IT company (drinks, fruits, PS4, etc)
— lead customer success department (hire, manage and motivate);
— improve customer lifetime value (CLTV) for the company;
— develop new channels for interaction with users (chat, messengers, phone, etc...);
— develop and improve team’s KPI (productivity, CSAT, etc...);
— develop ways for support processes automatization;
— train newcomers and help preparing tutoring materials;
— be a true leader by motivating the team and making working atmosphere productive and comfortable for everyone;
— work closely with COO to ensure users’ needs are heard.
Trueflip.tech — True Flip was launched in 2016 by several professionals, experienced in marketing and game design. Today, our team is totally diverse, built around talents above anything else. We are here to push the boundaries, and we love doing it in a funky and relaxed style.