Helpdesk Engineer (вакансія неактивна)

As we are growing fast, we’re looking for a Helpdesk Engineer to join our team.

Requirements:

Prioritization of work tasks;
Computer hardware knowledge (troubleshooting, block replacement of defective elements);
Strong knowledge of Windows 10 (installation, configuration and troubleshooting);
Basic knowledge of MacOS (software installation, configuration and troubleshooting);
Confident orientation in the Apple products line;
Basic knowledge of OSI/ISO model;
Basic knowledge of DNS, DHCP, RDP, WDS, AD;
Stress tolerance;
Good communications skills
English — Pre-Intermediate.
Reading technical documentation in English.

Will be a plus:

Basic knowledge of Windows Server 2016 (Hyper-V, Radius, LDAP & etc.);
Basic knowledge of Linux (CentOS, Ubuntu & etc.);
Basic knowledge of Cisco network devices.

Responsibilities:

Planning purchases of new users equipment;
Reception of new equipment and inventory management;
New workplace preparation (Mac and Windows);
End user support (environment configuration and troubleshooting);
Work with office equipment such as printers etc. (setting up, connecting users);
Troubleshooting network issues.

About Trinetix

Trinetix is a growing IT consulting company of passionate personalities. And it’s not only our offices that people feel happy about — it’s rather doing what you like.
Trinetix Development Team of more than 400 professionals is headquartered on a Dnipro river bank with a stunning view on Kiev Pechersk Lavra hillside.

Perks for you:

Paid training programs;
Wellness benefits (insurance, gym, lawyer support, etc.);
Great team events;
Knowledge sharing atmosphere and best practices;
Working hours: 11am — 8pm;
Travel discounts.