Operations/Account Manager (вакансія неактивна)

Trinetix DesignOps Team provides services that support high-quality crafts methods and processes within the Design Department.

About us:

• DesignOps Team provides services to all design teams by organizing processes around the projects;
• We establish collaboration across all design teams, development, and other departments;
• Our goal is to make design processes scalable, robust, and rapid, without jeopardizing quality and creativity;
• We help the entire Design Department maintain established processes, collaborate with each other, and create a design culture;
• We understand the value of design and appreciate the people who work with us.

Responsibilities:

The “relationship guru” who keeps clients and team happy, ensures projects run smoothly, and handles billing and invoicing.

• Client Relations:
• Develops and maintains strong relationships with existing clients
• Identifies opportunities for upselling and cross-selling services in close collaboration with the responsible Lead Creative Project Manager
• Monitors client satisfaction and addresses any concerns
• Project Coordination:
• Collaborates with internal teams to deliver outstanding services and meet client expectations from a business perspective
• Ensures seamless communication between clients and the studio throughout the relationship
• Receives, processes and transitions incoming project requests to Lead Creative Project Manager
• Oversees active projects to make sure all client targets are met
• Resource & Capacity Planning:
• Manages and oversees resource allocation and team capacity planning
• Supports connecting people from other teams or organizations
• Finance and Paperwork Management:
• Manages billing and invoicing processes for clients, ensuring timely and accurate invoicing and addressing any client concerns related to billing or payments
• Prepares and submits a weekly report detailing project activities from the previous week for the projects
• Sends clients the project cost estimates and work plans
• Creates Statement of Work and related documents for the projects in collaboration with the Legal team
• Operations:
• Ensure all operational processes are carried on in an appropriate way
• Improve existing operational processes
• Help team leads with people operations (onboarding, offboarding, etc.)
• Maintain project management system and other tools for the teams
• Other operations activities.

Requirements

• Excellent communication and interpersonal skills
• Strong organizational skills with a high attention to details
• 2+ years of experience on similar positions
• Experience working with design teams or IT projects is a must
• Experience working with Enterprise would be a plus
• Strong analytical and problem-solving skills
• Advanced English
• Good “relationships” with Excel and reports.

What we offer:

• Paid training programs and English language courses;
• Medical insurance and sports program compensation;
• PE and legal support;
• Comfortable working hours.

Who we are:
We empower forward-thinking leaders to bring impactful ideas to digital reality through partnership, creativity, and innovation. Headquartered in the US, we are in the process of developing and implementing our expansion into a number of Global markets. Our business is going through transformational change, and this is an exceptional opportunity to join and influence a company that is breaking ground in evolving markets.

We are — trusted digital product partners to world-renowned enterprises and fast-growing businesses globally. We achieve this by efficiently implementing tech innovation, solid professional expertise, and a solution-driven approach. The result of our “hand-in-hand” work is innovative, customized software development and design solutions that put our clients miles ahead of the competition.