Senior Customer Care Manager (вакансія неактивна)

Excellent English communications skills both spoken and written (mandatory).
Native language skills in Russian and Ukrainian (preferred).
Additional languages will be a plus.
Demonstrated management in customer service, conflict resolution and crisis de-escalation.
Very strong leadership and management and strong business acumen.
Strong track record in driving and delivering results.
Proactive behaviour, taking initiative, seeking continuous improvement.
Great analytical and problem solving skills.
Must have keen attention to details. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction.
Demonstrated project planning and implementation experience.
Desire to develop further personal knowledge.
Sales Experience.

An environment in which you can balance great work with a great life.
Working on a product that can make a big difference in the e-commerce market.
Working with modern and exciting technologies and tools.
High impact and responsibility in a fast growing company.
Passionate people building great products.
Employees with a wide variety of interests.

Handling customer inquiries with the highest degree of courtesy and professionalism;
Providing fast, and effective communication via web based program(s);
Assist customers with placing orders and identify opportunities to cross & up sell;
Working with multiple mainframe, software, and web-based programs;
Ability to adapt to changing demands of the work environment;
Cross selling and up selling;
Experience with Intercom or similar Customer Messaging Platforms;
Handle tough or complex customer issues by analyzing said problems to come up with solutions effective in addressing customer complaints;
Responsible for effective and proactive pre-sales engagement which includes product compliance, ensuring factory supportability and solutions definitions;
Work with Sales/ Marketing support staff to resolve any customer related problems or sales opportunities that require their assistance.

TriggMine is an automated email marketing service for e-commerce. Our engineering team builds solutions that make email marketing automation platform easy for our customers to convince their website visitors into becoming their Best Buyers. They range from creating a beautiful user experience and working on search algorithms to automating our scalable server infrastructure. We believe that small, agile, and cross-functional teams are the key ingredients to creating value for our customers. We also strongly believe in collecting and analysing data to help guide our decisions for building a great product.