Key Account Manager (вакансія неактивна)

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Required skills and qualifications

• Professional experience in a sales or customer service role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Telecom experience is a sugnificant plus.

What We Offer:

• A dynamic and collaborative work environment with a globally recognized team of experts.
• Opportunities for professional growth and career advancement.
• Competitive salary and benefits package.
• The chance to work with leading technologies and industry partners.