Transcenda is a global design and engineering services provider focused on helping organizations scale quickly, digitally transform, and deliver new products to market. We put people first and strive to be a changemaker by building a better future through technology. Our culture isn't something employees join, it's something they build and shape. We believe that every person deserves to be heard and empowered. If you're on the fence about whether you're a fit, we say go for it. Let’s build something great together.
8 грудня 2023

Director of Operations (вакансія неактивна)

віддалено $5300–7000

This role, reporting directly to the CEO/Co-Founder, will work closely with Transcenda’s Leadership Team to help lead and manage processes and people in achieving strategic business objectives. The environment is fast-paced and dynamic, and you’ll have the ability to tackle new challenges each day with a high degree of creativity and autonomy. Considering Transcenda’s rapid growth, the ability to grow your career is exponential.

Must haves

  • 10+ years of professional business experience with 5+ in a similar role within the same industry.
  • Experience creating policies and processes from scratch and documenting them.
  • Experience with implementing and maintaining a knowledge management solution.
  • Background in project management.
  • Strong English communication skills — verbal, written, and presentation skills.
  • Data literacy — able to work efficiently with spreadsheets and other tools to create meaningful reports (pivot tables, formulas, data best practices).
  • Experience working with globally distributed teams.
  • Strong negotiation skills and well-versed in negotiation best practices.
  • Experience evaluating software solutions and implementing and migrating new solutions to improve business processes.
  • Understanding of legal, finance, and HR.
  • Demonstrated experience in deploying high EQ to achieve results.
  • University degree in a technical domain.

As a plus

  • Experience in scaling a company from 200 people to 1000 people.
  • Additional language skills — Polish, Romanian, Ukrainian, and Spanish.
  • Experience in developing leadership development programs
  • Experience in Legal, Finance, or HR.

Key responsibilities

  • Process Management: Develop, implement, and improve operational processes and procedures to enhance efficiency, productivity, and quality.
  • Implementation and ownership of the knowledgebase system (Confluence) to ensure that the platform meets Transcenda’s specific needs and objectives.
  • Quality Control: Implement quality control measures to ensure services meet established standards and customer expectations. Ownership of NPS program.
  • Continuous Improvement: Promote a culture of continuous improvement, encouraging team members to suggest and implement process enhancements.
  • Compliance and Regulations: Ensure that operational processes comply with industry regulations and legal requirements.
  • Technology Integration: Implement and leverage technology and systems to streamline operations and improve efficiency.
  • Data Analysis and Reporting: Analyze data and generate reports to inform decision-making and communicate the performance of operations to senior management.
  • Strategic Planning: Contribute to the development of the company’s strategic plan by providing insights and recommendations related to operations.
  • Internal communications specialist — plan and execute internal communication via various channels.
  • Managing and negotiating contracts with vendors, consultants, and professional resources.