Technical Support Specialist (вакансія неактивна)

We are looking for a Technical Support Specialist to join our Team.

Requirements:

• Upper-intermediate level of English
• Good communication skills
• Experience with using CRM systems
• Experience with customer support
• Experience with task trackers
• Basic understanding of web product development
• Basic HTML knowledge
• Experience with REST API
• Technical education as a plus
• Ability to work both individually and within a team
• Problem solver and a very responsible person

Responsibilities:

• Provide technical support and assistance to clients and internal teams for integrating our products with various groups and business partners
• Ensure smooth integration setup by troubleshooting issues and resolving technical challenges until they are completed by 100%
• Proactively monitor integrations to ensure availability and address potential issues promptly
• Respond to support requests and inquiries in a timely manner across the platforms
• Follow up on daily basis after tasks and projects that are still open and awaiting to be solved
• Collaborate with the development team to improve our products and bring solution to our affiliate teams to maximize our products

What we can offer to you:

• Working in a successfully dynamic international company
• Competitive salary
• Paid sick lists and vacations
• Medical insurance
• Flexible work schedule
• Work with a professional team
• Friendly atmosphere
• Corporate events
• Remote work