Tietoevry Create is a global leader in design, data, and digital engineering services. Combining local expertise with the power of around 9,000 global team members, we build tailored digital solutions that align with our customers’ business objectives and maximize their value.
22 вересня 2025
Перша робота
Junior 24/7 IT Support Engineer (вакансія неактивна)
Житомир
Tietoevry Create Ukraine invites talented professionals to join our customer’s team as a Junior 24/7 IT Support Engineer in Zhytomyr. Our client is one of the leading Scandinavian online supermarkets, providing convenient grocery delivery services across the country.
Areas of Responsibility
- Communication with European customers (phone, email, IM)
- ITSM tickets handling and dispatching
- Remote user support
- Infrastructure monitoring and reaction according to the documentation
- Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
- Prioritizing and escalating incidents (when required) to the appropriately experienced technician
- Operating in shifts for 24/7 customer support
- Incidents detection, investigation, escalation, reporting
- Prioritizing and differentiating between potential intrusion attempts and false alarms
- Handling security incidents as reported by individuals or automated systems
Qualifications
- Good knowledge of Microsoft Office 2016/2025, O365 and Windows 10 OS
- Basic experience with Active Directory
- Familiarity with LAN\WAN administration
- Intermediate level of English (both spoken and written)
- Basic knowledge of ITIL or alternative frameworks
- Experience operating in a ticketing system like JIRA
Personal skills
- Excellent analytical skills, critical thinking
- Customer and service oriented behaviors in daily interactions
- Flexible and self-initiative