Business Analyst (ServiceNow)- Tietoevry Create (m/f/d) (вакансія неактивна)

Tietoevry Create Ukraine (formerly Infopulse) is inviting a talented professional to join our growing team as a Business Analyst (ServiceNow). Our customer is one of the Big Four companies providing audit, tax, consulting, and financial advisory services.

Responsibilities:

• Requirements elicitation, gathering and analysis
• Requirements design, developing and documenting
• Requirements management
• Requirements documents approval process
• Communication with product stakeholders
• Support customer with questions and functionality logic
• Participation in Solution design process with Development team

Qualifications:

• 3+ years of BA experience in IT
• Knowledge or experience with ServiceNow platform
• Strong understanding of SDLC
• Proficiency in writing functional and non-functional requirements, use cases design, system diagrams
• Strong knowledge of requirement management processes and change management processes
• Hands on experience in documenting business processes, user interfaces, data structures and business logic, UML, SQL, Agile (Scrum)
• Structural approach, i.e. the ability to decompose the entire scope with respect to the given level of details
• Strong working experience in presenting the requirements to various target groups
• Strong communication and presentation skills
• Strong analytical, problem solving skills and result oriented approach
• Team player abilities
• English — upper intermediate+

Well be advantage:
• Knowledge of ITIL / ITSM will be an advantage