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The company was founded in 2009 and the Head Office is based in Oakland, California. The company currently employs 1,400 people, 200 of which work in the office, 75+ Software Engineers (45+ of them are located in Kyiv, Ukraine). thredUP is the world’s largest fashion resale platform, inspiring a new generation to think secondhand first.
12 февраля 2020

Applications Support Engineer (Ruby)

Киев

Необходимые навыки

1-2 years Ruby/Rails experience
Experience with relational DBs (ideally MySQL)
Ability to debug complicated customer and internal user issues
Ability to work in a cross-functional team
Analytical mindset, good troubleshooting skills

Будет плюсом

Proficiency with front-end JS frameworks (We use React/Redux)
Knowledge/experience in distributed systems design and best practices
Knowledge/experience with continuous integration, test automation, and monitoring

Предлагаем

The opportunity to make a massive impact & influence outcomes for our business and customers alongside passionate coworkers
Autonomy. The ability to make, own and carry out decisions
High competitive top market salary
Working within a modern tech stack
Flexible working hours (possibility to work from home on Tuesdays and Thursdays)
Uncounted paid vacations
Full-coverage medical insurance, free lunches on Wednesdays, English classes, etc.
Relocation assistance and cost coverage program for candidates from other countries and cities

Обязанности

Handle customer service (CS) and internal support ticket queues, interacting with codebase owners (Engineers), and CS/DC teams
Build tools to automate common support tasks
Escalate issues to engineers and IT teams when necessary
Monitor proactively local hardware, network and recommend fixes
Manage tickets and provide analytics on a weekly basis.

О проекте

At thredUP we’re revolutionizing the clothing industry, and we want your help to design and evolve applications that build the backbone of our company. From image-processing and real-time prediction systems, to distribution center automation and workflow-management, there are a huge number of challenging and fun projects on the horizon that you can make an impact on. We are also devoting significant time towards decoupled services, machine learning, continuous integration, and scalability.

Your role will be Applications Support Engineer, interacting with and assisting: Software Engineers who own our code, customer service (CS) team, and distribution center (DC) teams.

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