Strong technical interest and understanding of IT, software and engineering problems;
General network knowledge incl. understanding the concepts of client-server applications;
Knowledge and understanding of Linux based operating systems;
Ability to troubleshoot hardware, software, and networking issues on server instances and client PCs, mobile and IoT devices;
Upper intermediate written and spoken English;
Strong communication skills;
Proactive, problem-solving approach.
Experience with cloud deployments and infrastructure: AWS, GCE, Azure;
Experience with Ubuntu and CentOS is a plus;
Advanced/Fluent written and spoken English.
Ability to work outside business hours, during evenings and weekends.
Clear career path;
Interesting work and challenging tasks;
Friendly and experienced team;
Working in IT help desk system with requests/incidents from users;
Finding solutions from previous cases using the Knowledge Base;
Involve 3rd level if required;
Responding to client queries;
Maintaining and enhancing the knowledge articles;
Install, upgrade and monitor ThingsBoard platform instances.
ThingsBoard is the most popular Open Source IoT Platform (4300+ GitHub starts) for data collection, processing, and visualization with 300+ customers and 3500+ server installations around the world. Please visit thingsboard.io for more details.
We are looking for an IT support specialist to join our Team and help us manage hundreds of platform installations all over the world.