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The WhyKingz — we exist to clash with the most challenging customers’ questions We are a fierce clan of out-of-the-box thinkers who are agile about full-cycle software and CRM development, web design, mobile application production, project management and a whole comprehensive bundle of services in IT area.
13 вересня 2022

Controller of Call Center (вакансія неактивна)

Київ, Рига (Латвія), віддалено

Hello! We are The WhyKingz IT company that cares about its employees! We have cool tasks, ambitious plans, great comfortable corporate culture, and we are expanding.

We invite a QA Controller of Call Center to join our team in the Riga/Kyiv office or remote!

In this role, you will:

  • Overseeing the QA work of all departments.
  • Collection and Analytics of staff error statistics and QA workload
  • Control check of tickets of calls and chats for the correctness of the set KPIs
  • Checking the use of information after training and upgrading the process
  • Implementation support

Skills you’ll need to bring:

  • 2 years experience as a quality controller.
  • Experience in working as a Team Lead, in employee training
  • English — Advanced

Will be a plus:

  • 3+ years of work in the field of quality with an operator;
  • 1 year of management experience;
  • great multifunctional experience;
  • Strong communication skills — both written and oral;
  • Ability to provide feedback to the head of departments;

What we offer

  • An interesting, responsible, and challenging job
  • Flexible schedule (only business hours)
  • Lack of bureaucracy, adequate leadership, colleagues with a sense of humor
  • A healthy work-life balance
  • Corporate medical insurance (including Covid 19)
  • Working with a motivated and talented international team, plus regular team events

JOIN US!

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