1 year of experience in a customer service role and knowledge of eCommerce
Experience in managing tickets across email, live chat, and phone
Modern office facilities in the city center (Wave Business Center — Shchorsa 36D)
Full benefits package: paid vacation and sick leave
Work alongside our CEO, a Native English speaker from Chicago
Casual Dress Code
Open Work Environment
Corporate Presence at Industry Leading Tradeshows
Full Kitchen with Unlimited Free Snacks in the Office (Cookies, Coffee, Tea)
Monthly In-Office Catered Lunches
Annual Holiday Party
Close-Knit Family Atmosphere
Company Sponsored Team-Building Events
Provide white glove customer service to all customers.
Manage incoming customer inquiries through email, chat, and phone.
Respond to customers directly and help to answer all questions
Help troubleshoot customer issues and respond appropriately
Empathize, advocate for, and maintain positive relationships with our customers
Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Provide accurate, valid and complete information by using the right methods and tools available
Identify and assess customers’ needs to achieve satisfaction goals
Work cohesively with the team and always maintain teamwork spirit
Performs other related duties as assigned
The Customer Experience Representative will become an integral part of The Ad Masters growing support model. Our Customer Support Representative will be responsible for assisting all The Ad Masters customers as well as helping our internal departments with inquiries regarding customer relations. Here at The Ad Masters, our customer service team is responsible for providing white glove service to all of our customers. This role will be responsible for responding to customers via email, phone, chat, social media, and through our customer review platform. Additionally, we are responsible for ensuring that all customer inquiries are answered and processed the same day. In this role, the ideal candidate will be responsible for following up on customer issues and providing a solution in a timely manner, owning and working with the team to solve escalated concerns and going over and beyond with a goal of always providing premier support to our customers.
The Ad Masters is seeking exceptionally bright, self-motivated, highly focused individuals to support our CEO in Kyiv where we have just opened an office. Come be a part of a multinational team that is headquartered in Chicago. We are a technology-driven, multi-channel powerhouse that builds brands. Our technology is used to power eCommerce sales funnels that employ advanced a/b testing and landing page optimization to improve conversion rate and consumer experience.