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Terrasoft Ukraine — провідний виробник корпоративного програмного забезпечення класу low-code, BPM і CRM, чиї продукти відомі під брендом Creatio. Компанія входить до міжнародної групи компаній Creatio, штат якої налічує понад 600 співробітників, а клієнти представлені в 110+ країнах світу.
8 февраля 2021

Customer Success Manager

Киев

Необходимые навыки

— native English is a must
— excellent written and verbal communication skills
— high technical competence with an understanding cloud computing or enterprise IT concepts
— ability to evaluate customer needs
— highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business
— comfortable negotiating contract terms and overcoming pricing objections
— strong analytical skills
— being familiar with SaaS

Предлагаем

— opportunity to work in a world leading software company
— unique experience of working with global markets
— enormous opportunities for professional and career growth
— competitive salary
— professional training
— modern corporate library
— regular corporate events
— healthcare insurance
— corporate gym and cafe

Обязанности

— develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication
— engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth
— work with customers to ensure they are leveraging the solution effectively and finding value in the service
— identify growth opportunities within named accounts while ensuring high renewal rates
— proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates
— work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.)
— track customer interaction within CRM

О проекте

Terrasoft Ukraine is looking for a Customer Success Manager to be responsible for the entire install base, owning onboarding, trainings, renewals, and customer loyalty.

Terrasoft Ukraine is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.

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