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Terrasoft — один из ключевых игроков на мировом рынке корпоративного программного обеспечения для управления бизнес-процессами и CRM с офисами в семи странах и более чем 500 партнерами по всему миру. Наши продукты на платформе bpm’online входят в ТОП-5 лучших CRM-решений мира.
15 апреля 2019

Support Analyst

Киев

Необходимые навыки

  • English — Upper-Intermediate
  • Experience in managing corporate customer relations
  • Understanding of Service Desk principles
  • Experience with any Ticketing system (bpm’online service, JIRA, Zendesk, etc.)
  • Knowledge of basic SQL- queries design (simple queries, Joins, nested queries) — mandatory
  • Experience with CRM-systems preferred
  • Strong analytical skills
  • Excellent communication skills (both written and spoken)
  • Friendly, customer focused, attentive to details

Будет плюсом

  • Understanding of PC architecture, computer networks preferred
  • Skills in writing scripts using programming languages preferred

Предлагаем

  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets (Americas, EMEA, APAC)
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Professional training
  • Healthcare insurance
  • Corporate gym and cafe

Обязанности

  • Provide advisory services on bpm’online functionality, business logic, etc.
  • Carry out remote meetings with customers on technical issues
  • Inform clients about the status of their cases resolution upon request
  • Identify the reasons of the occurred problems and delivering the alternative solutions to the client’s cases
  • Analyse the incoming cases, accumulating them into the problems and ideas, initiating the product development options

О проекте

We are looking for a Support Analyst to provide advisory services on bpm’online functionality, business logic and analyze the incoming cases, accumulating them into the ideas, initiating the product development options.

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