Terrasoft Ukraine is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners and thousands of customers, Creatio operates in 100+ countries worldwide.
We are looking for a Support Operator (L1) to interact with our clients from Global Markets.
Responsibilities:
- Manage daily correspondence
- Phone consulting
- Register incidents, classify and rout them
- Solve the 1st level incidents
Desired skills:
- Fluent English (Advanced)
- Excellent communication skills (ability to communicate with users via phone)
- Experience and understanding of the ServiceDesk principles
- Basic knowledge of operating systems
- Team player with attention to detail and the ability to find compromises
- Quick learner
- Readiness to individually approach each client
What you should expect from us:
- Great team of dedicated top-notch professionals ready to go an extra mile
- Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring
- Limitless opportunities for career development. We organize plenty of external and internal trainings. Each employee has an individual professional and career growth plan