Terrasoft Ukraine — провідний виробник корпоративного програмного забезпечення класу low-code, BPM і CRM, чиї продукти відомі під брендом Creatio. Компанія входить до міжнародної групи компаній Creatio, штат якої налічує понад 750 співробітників, а клієнти представлені в 110+ країнах світу.
11 травня 2022

Support Operator L1 (English speaking) (вакансія неактивна)

Київ, віддалено

Terrasoft Ukraine is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners and thousands of customers, Creatio operates in 100+ countries worldwide.

We are looking for a Support Operator (L1) to interact with our clients from Global Markets.

Responsibilities:

  • Manage daily correspondence
  • Phone consulting
  • Register incidents, classify and rout them
  • Solve the 1st level incidents

Desired skills:

  • Fluent English (Advanced)
  • Excellent communication skills (ability to communicate with users via phone)
  • Experience and understanding of the ServiceDesk principles
  • Basic knowledge of operating systems
  • Team player with attention to detail and the ability to find compromises
  • Quick learner
  • Readiness to individually approach each client

What you should expect from us:

  • Great team of dedicated top-notch professionals ready to go an extra mile
  • Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring
  • Limitless opportunities for career development. We organize plenty of external and internal trainings. Each employee has an individual professional and career growth plan