Terrasoft Ukraine — провідний виробник корпоративного програмного забезпечення класу low-code, BPM і CRM, чиї продукти відомі під брендом Creatio. Компанія входить до міжнародної групи компаній Creatio, штат якої налічує понад 750 співробітників, а клієнти представлені в 110+ країнах світу.
5 травня 2022

Customer Success Manager (Spanish speaking) (вакансія неактивна)

Київ, віддалено

Terrasoft Ukraine is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners, and thousands of customers, Creatio operates in 100+ countries worldwide.

Currently, we are looking for a Customer Success Manager. The position includes partner & customer portfolio management, assisting partners with new customers’ system launch and support, and coordination of the subscription renewal process. We also expect you to have proficient knowledge of English and Spanish.

Required skills and qualifications:

  • 2+ years of experience working with customers or partners globally
  • Experience in customizing corporate software
  • Problem-solving mindset, experience in managing complicated situations including working with objections
  • Negotiation skills
  • Experience in conducting training and presentations in English and Spanish
  • Fluent English and Spanish language

Will be an advantage:

  • Experience in customizing CRM, BPM, and ERP systems
  • Project Management skills

Your impact:

  • Building trusted relationships with all partners and key customers
  • High-quality partner and customer portfolio management
  • Assistance in project evaluation, as well as in the technical brief and analytics preparation
  • Partner support during system implementation, organization of technical consultations
  • Conduct regular health check meetings to discuss customer satisfaction level, process the feedback
  • 100% renewal of all Creatio subscriptions upon their expiration
  • Advising customers and partners about new Creatio features and product backlog

What you should expect from us:

  • Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring
  • Limitless opportunities for career development. We organize plenty of external and internal training. Each employee has an individual professional and career growth plan
  • Other essential benefits: health insurance, paid vacation, and sick leave