Terrasoft Ukraine — провідний виробник корпоративного програмного забезпечення класу low-code, BPM і CRM, чиї продукти відомі під брендом Creatio. Компанія входить до міжнародної групи компаній Creatio, штат якої налічує понад 600 співробітників, а клієнти представлені в 110+ країнах світу.
8 ноября 2021

Customer Success Manager Enterprise

Киев

Terrasoft Ukraine is a leading low-code, process automation and CRM company that has been successfully operating in the CRM market for more than 19 years.

Our intelligent products accelerate sales, marketing, service, and operations for mid-size and large enterprises and are known under the Creatio brand name. With a global team of 700+ dedicated professionals and hundreds of partners, Creatio operates in 110 countries worldwide.

We are looking for a Customer Success Manager Enterprise, who will be responsible for maintaining and developing customer relationships.

RESPONSIBILITIES:

  • Maintain and develop long-term relationships with strategic global customers of the Enterprise segment
  • To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
  • Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
  • Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties
  • Grow customers portfolio through zero churn and active cross and up sales
  • Maintain higher than industry average NPS score

WHAT WE EXPECT:

  • Fluency in English is a must
  • Experience in B2B account management or project management with Enterprise accounts not less than 2 years
  • Desire to learn and adapt fast according to a changing market environment
  • Customer-centric expert with a track of record in delivering customer success
  • Project management experience with full-cycle Corporate and Enterprise projects

WHAT WE OFFER:

  • Opportunity to work in a leading software company
  • A unique experience of working with global markets
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Professional training
  • Healthcare insurance
  • Corporate gym and cafe

If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get a wonderful team, this is the job for you!

LinkedIn