Terrasoft Ukraine — провідний виробник корпоративного програмного забезпечення класу low-code, BPM і CRM, чиї продукти відомі під брендом Creatio. Компанія входить до міжнародної групи компаній Creatio, штат якої налічує понад 600 співробітників, а клієнти представлені в 110+ країнах світу.
24 мая 2021

Customer Success Manager Enterprise

Киев, удаленно

Необходимые навыки

— Fluency in English is a must
— Experience in B2B account management or project management with Enterprise accounts not less than 2 years
— Desire to learn and adapt fast according to a changing market environment
— Customer-centric expert with a track of record in delivering customer success
— Project management experience with full-cycle Corporate and Enterprise projects

Предлагаем

— Opportunity to work in a leading software company
— A unique experience of working with global markets
— Enormous opportunities for professional and career growth
— Competitive salary
— Professional training
— Healthcare insurance
— Corporate gym and cafe
If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get a wonderful team, this is the job for you!

Обязанности

— Maintain and develop long-term relationships with strategic global customers of the Enterprise segment
— To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
— Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
— Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties
— Grow customers portfolio through zero churn and active cross and up sales
— Maintain higher than industry average NPS score

О проекте

Terrasoft Ukraine is a leading low-code, process automation and CRM company that has been successfully operating in the CRM market for more than 19 years.

Our intelligent products accelerate sales, marketing, service, and operations for mid-size and large enterprises and are known under the Creatio brand name. With a global team of 600+ dedicated professionals and hundreds of partners, Creatio operates in 110 countries worldwide.

We are looking for a Customer Success Manager Enterprise, who will be responsible for maintaining and developing customer relationships.

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