English Advanced (C1)
Willingness to Learn
Clear Communication Skills
Knowledge of the Product
Ability to Use “Positive Language”
Time Management Skills
Great opportunities for professional and personal development;
Convenient modern office in the Ivano-Frankivsk city center, but for the period of quarantine we work from home;
Competitive salary, fixed in US dollars, paid training period;
Comfortable schedule from 11 am to 8 pm or 9 am to 6 pm;
Career growth opportunities;
Ability to participate in company hackathons and building experimental new products;
Relevant Education / Courses / Conferences sponsored by the company;
Professional, ambitious and friendly team;
Team lunches, team buildings, casual gatherings, and corporate events;
A chance to make a real difference for thousands of people worldwide who use TenantCloud!
Deliver prompt and professional solutions for customer inquires via email, ticket management system, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Maintain broad knowledge of all company products, services and promotions.
Provide outstanding and exceptional customer service.