Customer Support Representative — L1 Support (вакансія неактивна)

Currently, we are looking for a Customer Support Representative — L1 Support.

Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.
We empower the industry to optimize distribution, generate demand, and maximize revenue
BI solutions market leader with the most comprehensive global data set in travel & hospitality. Fornova is looking for a Customer Support Representative — L1 Support.

About the Role

We are looking for a Customer Support Representative — L1 Support to provide high-quality service to a growing international customer base.

In this role, you will resolve general support issues, assist with system configurations, and answer product usability and insights-related questions across all Fornova products.

This position is ideal for someone who is customer-oriented, detail-focused, and able to multitask efficiently in a dynamic environment.

Experience in travel & hospitality (Travel Agencies, Hotels, OTAs, etc.) will be considered a strong advantage. Even experience working at a hotel reception is relevant, as it helps understand the operational “language” of our clients.

Must-have skills

Excellent written and verbal communication skills in English
Service-oriented person
Ability to self-manage and take initiatives
Multitasking
Attention to detail and organizational skills
Basic troubleshooting skills
Knowledge of Jira will be a plus.

Responsibilities

Providing quick & efficient customer support across all products while managing multiple chat sessions simultaneously
Providing professional ongoing service by handling customers’ inquiries
Performing changes in scans configurations based on CS/Clients requirements
Maintaining an aggregated scans information documentation for all of Fornova’s customers
Enriching Fornova’s knowledge base by writing operational and business-related articles based on FAQ