Customer Support Representative — L1 Support (вакансія неактивна)

Currently, we are looking for a Customer Support Representative — L1 Support.

Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.
We empower the industry to optimize distribution, generate demand, and maximize revenue
BI solutions market leader with the most comprehensive global data set in travel & hospitality. Fornova is looking for a Customer Support Representative — L1 Support.

About the Role

We are looking for a Customer Support Representative — L1 Support to provide high-quality service to a growing international customer base.

In this role, you will resolve general support issues, assist with system configurations, and answer product usability and insights-related questions across all Fornova products.

This position is ideal for someone who is customer-oriented, detail-focused, and able to multitask efficiently in a dynamic environment.

Experience in travel & hospitality (Travel Agencies, Hotels, OTAs, etc.) will be considered a strong advantage. Even experience working at a hotel reception is relevant, as it helps understand the operational “language” of our clients.

Must-have skills

Excellent written and verbal communication skills in English
Service-oriented person
Ability to self-manage and take initiatives
Multitasking
Attention to detail and organizational skills
Basic troubleshooting skills.

Responsibilities

Providing quick & efficient customer support across all products while managing multiple chat sessions simultaneously
Providing professional ongoing service by handling customers’ inquiries on ZD tickets
Performing changes in scans configurations based on CS/Clients requirements
Maintaining an aggregated scans information documentation for all of Fornova’s customers
Enriching Fornova’s knowledge base by writing operational and business-related articles based on FAQ