Currently, we are looking for a Customer Support Representative — L1 Support.
Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.
We empower the industry to optimize distribution, generate demand, and maximize revenue
BI solutions market leader with the most comprehensive global data set in travel & hospitality. Fornova is looking for a Customer Support Representative — L1 Support.
Excellent written and verbal communication skills in English
Ability to self-manage and take initiatives
Attention to detail and organizational skills
Basic troubleshooting skills.
Providing quick & efficient customer support across all products while managing multiple chat sessions simultaneously
Providing professional ongoing service by handling customers’ inquiries on ZD tickets
Performing changes in scans configurations based on CS/Clients requirements
Maintaining an aggregated scans information documentation for all of Fornova’s customers
Enriching Fornova’s knowledge base by writing operational and business-related articles based on FAQ