PROFESSIONALISM · PERSISTENCE · PERCEPTION · PEOPLE Telesens International Ltd. (Великобританія, Лондон) — один із європейських лідерів у галузі розробки, постачання та супроводу білінгових систем для ринку телекомунікацій, а також аутсорсінгових і аутстафінгових послуг для різноманітних доменів.
8 лютого 2023

Customer Success Manager (C-level representative, Ukraine only) (вакансія неактивна)

Харків, віддалено

Telesens is looking for a Customer Success Manager individual who is looking to stand behind a quality service and deliver a value proposition for a win/win.

Our Customer Success Manager will build long-term relationships with the customers and help them achieve their business goals with Telesens.

Please read on if you believe that the key to business success is an ideal customer experience.

Skills and qualifications:
— fluent written and verbal English is a must;
— technical background (development experience/software testing/technology management/webcast) or practical experience;
— 5+ years of business development experience along with stable employment history (including outreach methods);
— 3+ years of management experience (understanding the main stages of the software life cycle);
— knowledge of business strategy development and sale optimization techniques;
— possess extensive knowledge of sales principles and practices and an ability to coach others on them;
— demonstrated successful experience identifying, qualifying, and closing new business opportunities;
— experience working with distributed/remote teams;
— experience & strong relationships with foreign customers (building contacts, managing expectations, getting feedback, discussing needs, reporting);
— data-driven, analytical and growth-oriented mindset and presentation skills;
— hardworking and hands-on, with a sense of urgency (ready and capable of rolling up sleeves and executing).

Responsibilities:
— working cooperatively with the CЕO to build, plan, and implement a company growth strategy;
— building a strategic vision for the outsourcing sales (medium/large term);
— development of the sales plan (prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting, and strategic planning);
— act as the primary point-of-contact for day-to-day relationship and business operations;
— actively developing new business models to capture market opportunities;
— work collaboratively across teams — including Engineering, Recruiting, and Marketing;
— establish and foster partnerships and relationships with key customers and new companies.

Personal responsibility zone:
— present our company to potential clients;
— identify client needs and suggest appropriate products/services;
— customize our product solutions to increase customer satisfaction;
— stay up-to-date with new products/services.