* Experience as Business Analyst / Implementation Consultant 1+ years
* Good English to enable customer communication (written and verbal)
* Ability to support / handle customer interaction on SME level
* MS SQL or another databases experience
* Good technical background
* Solid Excel / PowerPoint skills
* Experienced with enterprise-grade Software
* Experienced working with large enterprise customer teams
ITSM / ITIL knowledge
ServiceNow experience
Experience in B2B/B2G
Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Responsible for technical delivery of ServiceNow projects
Coordinate the delivery and operational activities
Responsible for committing to timelines and delivering accordingly
Ensures the cooperation with the Customer ServiceNow Team
Drives and coordinate all technical implementation of ServiceNow projects
Managing project tasks in JIRA/ServiceNow
Understands and digitalize customer workflows and integrations
Ensures work is delivered in time and quality