Delivery Lead (CRM) (вакансія неактивна)

Key Responsibilities

• Project Management
• Develop and manage detailed implementation project plans.
• Coordinate all stages of CRM deployment — from initial briefing to Go-Live.
• Monitor project risks, deadlines, scope, and quality.
• Client Engagement
• Lead pre-project discussions and client workshops.
• Conduct onboarding sessions, demos, and training for key users.
• Provide Hyper Care support post-implementation.
• Team Leadership
• Assign and monitor tasks across the implementation team.
• Develop and mentor team members, ensuring performance growth.
• Maintain internal documentation and knowledge sharing.
• CRM Configuration Oversight
• Oversee setup of business logic, user roles, reference data, forms, and fields.
• Collaborate with Dev and QA teams on custom client requests.
• Support the development of user manuals and documentation.
• Analytics and Reporting
• Track and evaluate KPIs for all implementation projects.
• Generate project status reports for leadership.
• Contribute to process improvements based on client feedback.

Required Skills & Qualifications

• 3+ years of experience in CRM implementation project management (preferably in pharma or FMCG).
• Strong knowledge of CRM systems, sales force automation, and field force workflows.
• Proven team leadership and delegation skills.
• Client-facing experience with C-level stakeholders.
• Proficient in Excel, PowerPoint, Jira/Bitrix, and basic Power BI.
• English proficiency: B2 or higher.

Preferred Qualifications

• Experience with Proxima Cloud CRM, Salesforce, Veeva, or similar platforms.
• Familiarity with SQL or basic database configuration.
• Project management certifications (PMP, PRINCE2, or Agile).

What We Offer

• Competitive salary with performance-based bonuses.
• Opportunity to manage international deployments (e.g., Brazil, Romania, Mexico).
• Clear growth path toward Head of Delivery.
• CRM and project management training and certifications.
• Flexible schedule and remote work options.

Additional Responsibilities:

• Monitor and manage the financial performance of the implementation department.
• Collaborate closely with Sales and Customer Success teams to ensure alignment and seamless client experience.
• Develop and implement KPIs for the implementation team to ensure high performance and accountability