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TEAM International Services Inc., founded in 1991, is a US nearshore software solutions provider that delivers Custom Software Development and QA & Testing services globally.
14 июня 2019

NOC Engineer/System Engineer for Staffing Solutions Platform (вакансия неактивна)


We are looking for a NOC Engineer to join our team in Kharkiv.

The client is the leading visionary technology provider for the staffing and recruiting industry and is the chosen partner for thousands of successful firms around the world. You will be working in a team supporting their IT infrastructure.

• 24×7 monitoring of infrastructure
• Off-hours on-call

• Provide prompt and accurate feedback to customers, within agreed time limits
• Ask targeted questions to quickly understand the root of the problem/requirement
• Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
• Communicate information to developers and other technical engineers

• Take ownership of the reported ticket and seeing it through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Refer to internal database or external resources to provide accurate tech solutions
• Researching technical issues
• Ensure NOC notifications are accurate and are sent out within published SLA

• 1+ YEARS of experience as System Administrator or System Operator
• Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems IS A MUST
• Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog IS A MUST
• Knowledge and Experience with Azure environments is a plus
• Database administration experience is a plus
• Strong Windows skills (Servers, Storage & Network) IS A MUST
• Hands-on experiences with Mission Critical Systems & Database environment administration tasks
• PowerShell knowledge IS A MUST. Python or other programming languages are a plus

Soft Skills Requirements
• English Intermediate verbal skills, Intermediate writing skills

• Either MCSA, MCSE, or MCSD Certification is a plus

We offer:
• Competitive salary based on your experience level
• Full-time work schedule
• Friendly and trustful atmosphere
• Professional and career growth opportunities
• Big goals, challenging work and meaningful feedback
• Opportunity to work and communicate directly with the customers
• Your health support via compensation of sports activities, vacation policy and private medical insurance
• Free English classes
• Modern and comfortable office in the city-center
• Leisure activities in the office
• Bike parking zone