Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
TEAM International was founded in 2004 in Lake Mary, FL, USA. Today, the company is a trusted technology partner and IT services provider to hundreds of industry leaders and innovators globally.
16 квітня 2018

Network Operations Center Engineer (вакансія неактивна)

Необхідні навички

Requirements

· 1+ years of experience as System Administrator or System Operator
· Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
· Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog
· Knowledge and Experience with Azure environments is a plus
· Database administration experience is a plus
· Strong Windows skills (Servers, Storage & Network)
· Hands-on experiences with Mission Critical Systems & Database environment administration tasks
· PowerShell knowledge. Python or other programming languages are a plus
· English pre-intermediate verbal skills, pre-intermediate writing skills

Certifications
· Either MCSA, MCSE, or MCSD Certification is a plus

Обов’язки

· Provide prompt and accurate feedback to customers, within agreed time limits
· Ask targeted questions to quickly understand the root of the problem/requirement
· Follow up with a reporter to ensure their IT systems are fully functional after troubleshooting
· Communicate information to developers and other technical engineers

Management

· Take ownership of the reported ticket and seeing it through to resolution
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Prioritize and manage several open issues at one time
· Filing accurate and timely reports regarding problems
· Prepare network & server reports
· Documenting troubleshooting and problem resolution steps

Technical

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
· Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Refer to internal database or external resources to provide accurate tech solutions
· Researching technical issues
· Ensure NOC notifications are accurate and are sent out within published SLA