Technical Support Specialist (L1 support) (вакансія неактивна)

We’re a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

Key Responsibilities

• Serve as the first point of contact for IT support requests, including software, hardware, and access issues.
• Troubleshoot technical problems across Windows devices, cloud services, and collaboration tools.
• Identify root causes of recurring issues and contribute to long-term preventative solutions.
• Administer user licenses and access within Microsoft 365, Azure AD, and on-prem Active Directory.
• Manage device enrollment and ensure endpoint compliance through the M365 Security Portal.
• Investigate and resolve email deliverability issues (spam, NDRs, mail flow).
• Support SharePoint administration and user access control.
• Document solutions and contribute to internal knowledge bases.

Requirements

• 1+ years of experience in an IT Support, Helpdesk, or similar L1 role.
• Working knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams).
• Understanding of Active Directory and Azure AD for access and identity management.
• Familiarity with ticketing system and ITIL recommendations will be a plus
• Ability to investigate and resolve software issues and prevent recurrence.
• Experience with device setup, troubleshooting, and tracking via M365 or related tools.
• Strong communication and documentation skills.
• A customer-focused mindset and a willingness to learn.