TEAM International Services Inc., is a US-owned and managed software development and technology consulting company with almost 30 years of experience and 1000+ employees on board globally. With delivery hubs in the US, Colombia, Ukraine, and Poland, we create dedicated teams for organizations to fill technological and expertise gaps.
20 сентября 2021

Intern System Engineer (вакансия неактивна)

Харьков

We are looking for an Intern System Engineer Intern to join our team in Kharkiv.

You will be working in a team supporting the client’s IT infrastructure.

Responsibilities:

Communication

  • Provide prompt and accurate feedback to customers, within agreed time limits
  • Ask targeted questions to quickly understand the root of the problem/requirement
  • Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
  • Communicate information to developers and other technical engineers
  • Management
  • Take ownership of the reported ticket and seeing it through to resolution
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Prioritize and manage several open issues at one time
  • Filing accurate and timely reports regarding problems
  • Prepare network & server reports
  • Documenting troubleshooting and problem resolution steps

Technical

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Refer to internal database or external resources to provide accurate tech solutions
  • Researching technical issues
  • Ensure NOC notifications are accurate and are sent out within published SL

Requirements

  • Kharkiv location
  • Base Knowledge of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
  • Base Knowledge of monitoring systems
  • Strong Windows skills (Servers, Storage & Network)
  • Knowledge and Experience with Azure/AWS is a plus
  • Knowledge at VMware/Hyper-V is a plus
  • Database administration experience is a plus
  • PowerShell and Python are a plus
  • English Intermediate verbal skills, Intermediate writing skills
  • Either MCSA, MCSE, or MCSD Certification is a plus

Benefits

  • Remote or office work according to your preferences
  • Competitive salary based on your experience level
  • Free English classes
  • 23+ working days of 100% paid vacation and sick days
  • Sports reimbursement program
  • Medical insurance health plan
  • Modern and comfortable office facilities near the city center.