We are looking for an Intern System Engineer Intern to join our team in Kharkiv.
You will be working in a team supporting the client’s IT infrastructure.
Responsibilities:
Communication
- Provide prompt and accurate feedback to customers, within agreed time limits
- Ask targeted questions to quickly understand the root of the problem/requirement
- Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
- Communicate information to developers and other technical engineers
- Management
- Take ownership of the reported ticket and seeing it through to resolution
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Prioritize and manage several open issues at one time
- Filing accurate and timely reports regarding problems
- Prepare network & server reports
- Documenting troubleshooting and problem resolution steps
Technical
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Refer to internal database or external resources to provide accurate tech solutions
- Researching technical issues
- Ensure NOC notifications are accurate and are sent out within published SL
Requirements
- Kharkiv location
- Base Knowledge of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
- Base Knowledge of monitoring systems
- Strong Windows skills (Servers, Storage & Network)
- Knowledge and Experience with Azure/AWS is a plus
- Knowledge at VMware/Hyper-V is a plus
- Database administration experience is a plus
- PowerShell and Python are a plus
- English Intermediate verbal skills, Intermediate writing skills
- Either MCSA, MCSE, or MCSD Certification is a plus
Benefits
- Remote or office work according to your preferences
- Competitive salary based on your experience level
- Free English classes
- 23+ working days of 100% paid vacation and sick days
- Sports reimbursement program
- Medical insurance health plan
- Modern and comfortable office facilities near the city center.