TEAM International Services Inc., is a US-owned and managed software development and technology consulting company with almost 30 years of experience and 1000+ employees on board globally. With delivery hubs in the US, Colombia, Ukraine, and Poland, we create dedicated teams for organizations to fill technological and expertise gaps.
2 ноября 2020

Customer Support Specialist (вакансия неактивна)

Харьков

Необходимые навыки

— English written/speaking — Upper-Intermediate. Advanced is preferred.
— Understanding of Quality Control principles will be a plus
— Dedicated and self-motivated
— Fast learning

Предлагаем

— Competitive salary based on your experience level
— Free English classes
— 23+ working days of 100% paid vacation
— Sports reimbursement program
— Medical insurance health plan
— Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.
— Bike parking zone
— Modern and comfortable office facilities near the city center.

Обязанности

— Provide prompt and accurate response to customers, within agreed time limits
— Ask customers targeted questions to quickly understand the root of the problem
— Talk clients through a series of actions, either via phone, email, help desk or chat, until the issue resolution
— For complex problems that require nuanced instruction, contact clients via phone and/or provide clear, — written instructions and manuals as well as providing training if required
— Take ownership of customer issues until resolution is confirmed by the customer
— Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
— Ensure all issues are properly logged
— Prioritize and manage several open issues at one time
— Filing accurate and timely reports regarding problems
— Document knowledge in the form of notes and manuals
— Documenting troubleshooting and problem resolution steps
— Mentoring of existing members and boarding of new

О проекте

Our client is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer, headquartered in Zurich, Switzerland. Dealing directly and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations, and public sector clients. From standard products to tailor-made coverage across all lines of business.

Горячие вакансии

Все вакансии