Bachelor’s Degree or equivalent
2+ years in IT Help Desk or Customer Service environment
Experience with ticket management applications and Help Desk ticketing metrics and process concepts
Strong organizational skills, proactive, and accountable with the ability to multi-task with attention to detail
Ability to maintain a steady work pace with a high level of accuracy while effectively managing multiple priorities and meeting deadlines
Possess critical thinking and analytical problem-solving skills to evaluate and rationalize issues and requests
Ability to establish priorities, work independently, and proceed with objectives without supervision
Ability to communicate effectively and accurately, including clear and concise written problem descriptions and updates throughout the problem resolution process
Focus on maintaining and providing consistent customer-focused service that exceeds customer expectations in all areas
Fully remote work
Personal and professional growth opportunities.
Work with high-profile customers and high-growth startups.
Geographically distributed teams
24 days of annual paid leave to start, with room to increase to 30 days
Gather data and do research
Use customer service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it
Translate findings into easy to understand reports or presentations for management.
Provide the department with processes or sales improvement strategies
Work closely with subject matter experts, marketing teams or management to develop and implement plans
Train team members in new processes and strategies to help with processes or sales improvement initiatives.
Do you love working with data?
Do you have a strong desire to make sure customers achieve their desired outcome through an appropriate experience derived from customer intelligence?
You may be the Data Analyst we are looking for.
At LTVplus, we teach different skills to all team members to make sure they have what they need to succeed and grow in customer service. We invest in you to make sure you get the training and personal growth to achieve the goals you have.
A fast-growing company led by co-founders who have run and exited from multimillion dollar businesses, we want to share the experiences our co-founders have picked up with the entire company so everyone grows together.
As a Data Analyst, you uncover actionable insights that help clients improve their customer experience. You will be responsible for gathering data, research and using customer service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it. You will also translate findings into easy to understand reports or presentations for management — ultimately leading to increased sales for our customers’ businesses.
Your journey at LTVplus does not end as a Data Analyst. All team members get to grow into Team Leads, Team Coaches, Customer Success Managers, and more. It all depends on your drive and goals to achieve what you want.
We are People First, and we’d love for you to join us on this exciting journey in ridding the world of bad customer experiences.