● 2+ years of experience in L2 role at Managed services companies;
● Great communication in English (US customers, pronunciation matters);
● Very proficient in Azure, O365, PowerShell, Windows Server & Desktop, SonicWALL;
● Great troubleshooting skills;
● Organized & Consistent;
● Team Player;
● Process-driven individual;
● Ability to work under stressful circumstances and deadline pressure.
● Handles technical escalations;
● Participates in planning and directing projects to meet customer requirements (facilitating
requirements gathering processes, defining project scope and goals, setting clear expectations and risks, etc.);
● Explores new technologies;
● Communicates effectively across individuals, departments, and external parties;
● Collaborates across members of the same team and cross-functional teams alike.