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Takeoff is developing a robotic-driven store concept, offering supermarket assortment through fast and easy mobile ordering and free pickup in an hour after the order. The Company partners with World-leading retailers and robotic component companies to deploy our automated stores and end-to-end eGrocery technology solution.
18 вересня 2019

Technical Support (вакансія неактивна)

Київ

Необхідні навички

-Flexible, growth mindset with a focus on problem-solving.
-Thrives in a fast-paced, rapidly changing environment.
-Comfortable working with new technology and data.
-Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally.
-At least Upper-Intermediate level of English, both written and verbal.
-Excellent communication skills, both written and verbal.
-Ability to balance working independently with confidence while being an integrated part of a strong team.
-Experience working with helpdesk tools / remote monitoring/databases.
-The candidate has to live in Kyiv area because of the schedule peculiarities.
-At least 2 years of work experience will be great, however, will consider all technically qualified and enthusiastic candidates.

Пропонуємо

-Working hours 2 PM — 2 AM within Kyiv time (taxi home is provided by company), 8 hours shifts, flexible days off.
-Office in the center of the city.
-Dynamic, young and friendly team.
-Competitive salary.

Обов’язки

-Provide frontline client technical support — understand the issue, reassure the customer, providing solutions, communicate with developers and report on resolution.
-Contribute to documentation for client training and troubleshooting.
-Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth.
-Gather required information from clients and escalate issues to other internal resources according to the predefined process as required.
-Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool.
-Manage other projects as assigned.

Про проєкт

Takeoff is developing a robotic-driven store concept, offering supermarket assortment through fast and easy mobile ordering and free pickup in an hour after order. We partner with World-leading retailers and robotic component companies to deploy our automated stores and end-to-end eGrocery technology solution.

Who are we looking for:
We are looking for a highly self-motivated Business Analyst, super problem solver, who will work very closely with and between Product Owner and Software Engineering teams. Essentially, you will be a Proxy-Product Owner.

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