Customer Support Specialist

Entravel is dedicated to redefining the hotel booking landscape, transcending the ordinary. We are not just a company; we are a crypto-native brand harnessing the potential of blockchain to revolutionize the travel experience. With a Web3-focused marketing strategy, we are poised to disrupt the industry by providing the world’s most affordable hotel rooms.

Responsibilities:

• Supporting our customers through inbound/outbound phone, chat, email, and social media, understanding their needs to provide workable solutions.
• Replying to emails and messages from customers worldwide in English (knowledge of multiple languages is a plus).
• Supporting your teammates and colleagues through peer-to-peer learning and constructive feedback to foster a positive working environment.
• Taking ownership: Seek to understand customer needs and deliver the right solution the first time, every time.
• Educating customers on how to use our website efficiently and assisting them through the booking process.
• Acting as a customer advocate by retaining customer loyalty through problem-solving and suggesting process improvements in a safe, trusted environment.
• Collaborating on performance metrics: Support, educate, coach, and resolve customer issues while working towards common team goals.
• Sharing feedback with management regarding performance, team morale, and customer insights.
• Identifying the root cause of any issues and using our processes and policies to resolve them promptly.
• Most importantly, ensuring a high level of customer service at all times.

Requirements:

• Intelligence and strong command of English (both written and verbal).
• Excellent communication skills, with the ability to clearly convey complex ideas to clients.
• Social media support experience is a plus.
• Strong understanding of communication workflows.
• Research skills with a focus on owning and solving issues internally, rather than passing them around.
• Ability to work with complex systems and present them in an understandable way to non-experts, preferably in travel, crypto, or financial services environments.
• Great organizational and time-management skills.
• Knowledge of multiple languages is a plus.

We offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.

• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.

• Sick Leave: Ensure your health with 15 days of sick leave per year.

• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

• Team Building and Corporate Events: Strengthen team relationships through team-building activities and corporate events.

• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We aim to provide our employees with everything they need to achieve a balance between personal and professional life.